I agree with the procedure for the purchase and use of tickets and the storage of personal data

On-line ticketing rules


I. General Provisions

1. The tickets to the events of the Museum are available online in the Republic of Lithuania and the following foreign countries: Latvia, Estonia, Belarus, Poland, Russia and other countries where internet connection is available and access to similar portals is not prohibited. Payments are made within payment system www.paysera.lt. The suggested ways of payment include e-banking services and credit cards of the majority of banks operating in Lithuania.
2. Online ticketing service module www.ljm.lt is connected with the accounting, sales and management system „nPoint“ – it receives and transfers information on the list of events, including their descriptions, prices in different sectors and unoccupied/occupied places. The databases are interconnected.
3. The system automatically selects and seats the best places available at the moment of purchase.
4. www.ljm.lt is adapted for the acquisition of tickets using mobile devices as well.
5. Internet user's interface ensuring access to the ticketing system functions is operating within the following internet browsers: Internet Explorer 8 and later versions; Mozilla Firefox 11.0 and later versions; Google chrome; Safari.
6. Information on www.ljm.lt is available in Lithuanian, English and Russian.
7. The tickets can be bought by registered and/or unregistered users.


II. Acquisition Rules

1. To buy a ticket online, a visitor should select the required date, time and visitor category.
2. For adults accompanying groups of children (1:10) automatically will be given free ticket. Please mark all  adult  persons, the system will automatically form the free tickets  and will be applied to a group of the ticket price when you purchase 15 or more tickets.
3. Buying up to 10 tickets – please  select from the list. When purchasing more than 10 tickets in one category, enter the desired quantity and press „Enter“.
4.Guide holding the certificate and accompanying the group will get free ticket in the booking office of the Lithuanian Sea Museum.
5. Having selected tickets, a visitor should enter personal data (name, telephone number and e-mail address), check the basket information, confirm acceptance of ticket sales and usage provisions and start payment procedure. 
6. If a visitor when buying a ticket (tickets) selects option „Invoice required“, an e-Invoice is generated according to the personal and/or business data provided by the client.  
7. After the receipt of the answer from the system www.paysera.lt about the received payment, tickets are sent by e-mail to the e-mail address provided by the user.
8. A visitor having acquired a ticket online should take into consideration the time required to arrive to the Lithuanian Sea Museum and/or Dolphinarium.
9. Children up to 4 years of age are not required tickets – they are checked upon arrival.
10. When buying tickets online, the system automatically selects available places.
11. It is possible to read the barcode from a visitor's mobile device; a visitor is responsible for mobile internet and/or other ways of scanning barcodes. Only separate tickets (not group tickets) can be scaned from e-device. 
12. The owner of an e-ticket can print the unique PDF file received by e-mail on a page of white paper size A4 using a color or black-and-white printer and provide it at the point of control. Only separate tickets (not group tickets) can be scaned for e-device.  
12. It is possible to read the barcode from a visitor's mobile device; a visitor is responsible for mobile internet and/or other ways of scanning barcodes. Only separate tickets (not group tickets) can be scaned for e-device. 
13. If a user does not uncheck option „Newsletters“, the system „nPoint“ saves the user's data and the list of users to whom newsletters will be sent is generated. 

III. Ticket Usage Rules

1. Visitors with tickets are admitted 20-30 minutes before the beginning of the dolphin show.  Children up to 4 years of age are admitted for free, though a separate seat is not provided.
2. Every person wishing to visit the Lithuanian Sea Museum and/or dolphin show must acquire a ticket (according to a respective visitor category).
3. A ticket is valid for the specified performance, date and time.
4. If a ticket is acquired with discount, a visitor must provide a respective document at the point of control. If a visitor does not have a valid document granting discount, he/she must acquire a regular ticket.
5. A visitor is recommended to take into consideration that the Museum and/or Dolphinarium is reached by a ferry running according to a timetable and arrive beforehand, even if a ticket is acquired online.
6. A visitor should keep a ticket and receipt (if a ticket is bought in a booking-office) till the end of the event.
7. A ticket is scanned and checked only once and is valid for one person only. Control devices show the date and time of the first scan. If a ticket is provided for a second scan, a visitor is not admitted. It is strictly recommended to keep the acquired tickets and to refrain from transferring them to third parties.
8. Tickets are not exchanged and/or refunded, except for the cases when an event was not held and/or was cancelled through the fault of the Lithuanian Sea Museum. 
9. If an event was not held through the fault of the Lithuania Sea Museum, tickets bought in the booking-office should be returned to the same booking-office. In order to be refunded, it is necessary to provide a ticket and a respective receipt to the booking-office.

 IV. Ticket Control

1. Ticket control is provided by ticket controllers using manual scanners. A scanner shows a video signal about the validity (green color) or invalidity (red color) of a ticket, according to which visitors are admitted or refused entrance.
2. If a visitor tries to enter with the same ticket for a second time, the controller's scanner shows the date and time of the first scan.
3. If a visitor is not admitted through the point of control, the administrator is invited and the respective ticket is checked with the booking-office (administrative module). The check will show that the ticket was already used and/or is expired.

 


APPROVED BY
Order No. VĮ-21 of the Director 
of the Lithuanian Sea Museum
dated 28 February 2017
 
LITHUANIAN SEA MUSEUM VISITOR REGULATIONS
 
I. GENERAL PROVISIONS
The Lithuanian Sea Museum (hereinafter referred to as the Museum) Visitor Regulations (hereinafter referred to as the Regulations) are prepared in accordance with the provisions of the Law on Museums of the Republic of Lithuania, Resolution No. 623 of the Government of the Republic of Lithuania "Re: Approval of regulations on the provision of sporting, cultural and entertainment services and related consumer information", Order No. ĮV-556 of the Minister of Culture of the Republic of Lithuania dated 31 August 2015, the Statute of the Lithuanian Sea Museum approved on 23 November 2011 by Order No. ĮV-718, other legal acts of the Republic of Lithuania and Orders of the Director of the Museum.
The Regulations govern the procedure of visitor servicing, provision of services and visitor behaviour within the premises and territory of the Museum located in Smiltynės Str. 3, Klaipėda. 
 
II. TICKET ACQUISITION RULES
1. The visitors are admitted to the Museum during the opening hours of the Museum only, upon acquisition of tickets in the Ticket office of the Museum and/or online. The Ticket office is closed 30 minutes before the closing time of the Museum.
2. It is possible to pay for tickets and/or other services in cash, by bank card and/or by bank transfer (if agreed separately) or by using the electronic sales and administration system of the Museum.
3. A visitor should keep his/her ticket at all times until the end of his/her visit to the Museum and, upon request, provide the ticket to a responsible staff member of the Museum.
4. Ticket prices and respective discounts are approved by a separate order of the Director of the Museum. Upon the Director's written consent, target groups may be admitted to the Museum free of charge. The Museum shall be entitled to apply short-term discounts (campaigns). Respective information is provided in the Ticket office and the website of the Museum. Also, information is provided by phone.
5. A ticket is acquired for a single visit only. It is valid for the acquisition date. The duration of validity of a ticket may be extended for 30 days following its acquisition date by marking a ticket with a special mark.
6. A visitor should not spoil, fold, tear, stain or otherwise damage a ticket. The Museum shall be entitled to refuse entrance to visitors with damaged tickets which are not recognized by a scanner.
7. Persons wishing to acquire tickets with discount or visit the Museum free of charge should provide a cashier with a respective certificate granting such right. If a person refuses to provide a respective document, the discount is not applied. During the control of tickets and/or visit to the Museum a visitor may be asked to provide a respective document together with a discount ticket. Discount tickets should be used by persons having acquired the same only. It is prohibited to hand over a ticket with discount to other persons.
8. Acquired tickets are not exchanged and/or refunded except for the cases when services are not provided through the fault of the Museum.
9. However, tickets are not refunded in the event of force majeure circumstances (Item 1, Article 6.212 of the Civil Code of the Republic of Lithuania).
10. Lost, damaged and/or otherwise unusable tickets are not refunded as well.
 
 
 
 
 
 
 
III. MUSEUM OPENING HOURS 
11. The opening hours of the Museum are specified in Annex "The opening hours of the Lithuanian Sea Museum in 2017."
12. Special events could be held in the Museum outside normal opening hours of the Museum. Respective information for visitors is provided in newsletters, posters and/or otherwise. 
13. The Museum reserves the right to change the working time and/or to close a part of exposition (due to handling, arrangement and/or other activities or events). If this is the case, visitors are informed in advance in the Museum website www.muziejus.lt 
14. The closing of a part and/or parts of any exposition shall not affect the ticket price.
 
IV. VISITING RULES
15. Visitors should use the specifically marked routes of the Museum. It is prohibited to step outside the barriers and/or to enter non-public areas of the Museum.
16. Parents and/or educators should look after children during the visit to the Museum. 
17. A visitor is required:
17.1. to respect discipline, to act safely, to not endanger himself/herself and/or other visitors, their property and environment; 
17.2. to respect warning signs, instructions or other references related to visiting the territory of the Museum, fire alarms and/or oral instructions of the staff of the Museum concerning his/her staying in territory of the Museum and using its devices;
17.3. to take care of his/her health and safety or personal items, including the health of those accompanied by him/her and safety of their personal items. The Museum shall not be held liable for unattended items. The found items shall be kept within Visitor Information Centres for maximum 30 days;
17.4. to immediately notify a responsible member of the staff of the Museum about any actions and/or events that could result or resulted in damage to human health, life or property, as well as about any circumstances preventing a visitor from visiting the territory of the Museum and/or use its devices in accordance with the established procedure;
17.5. to discontinue his/her visit in the territory of the Museum, if his/her further staying may pose threat to his/her health and life or to the health and life of those accompanied by him/her.
 
IV. RESTRICTIONS
18. Persons intoxicated with alcohol, drugs and/or other psychotropic substances shall not be admitted to the Museum. If a cashier suspects that a person is intoxicated, he/she is entitled to refuse to sell him/her a ticket.
19. It is prohibited:
19.1. to touch the exhibits and display cabinets of the Museum, as well as electrical and other switchboards;
19.2. to spoil, destroy and arbitrary transfer devices, information indexes, stands and/or other signs; to play loud music and to otherwise disturb other visitors;
19.3. to bring alcoholic drinks, drugs or psychotropic substances and/or use them within the territory of the Museum;
19.4. to enter the Museum in particularly dirty clothes and/or shoes that could make obvious damage to the premises, exhibits and/or other persons' property;
19.5. to smoke, except for designated areas marked with special signs;
19.6. to litter in the premises and surrounding territory of the Museum;
19.7. to break, spoil, damage or otherwise destroy movable and/or immovable property within the Museum and surrounding territory, including visitors' property;
19.8. to bring animals into the Museum;
19.9. to bring guns, knives, firearms, other weapons and self-defence devices, gas dispensers and/or other sharp and dangerous objects to the premises and/or territory of the Museum that may pose threat to the visitors' or employees' health or to the exhibits;
19.10 .to eat and drink within the premises of the Museum, except for designated areas (Café and outdoors);
19.11 .to bring food or drinks in closed or open tare to the expositions of the Museum;
19.12 .to film and/or make photographs for commercial purposes without a prior consent. The Museum shall be entitled to fix additional price for such consent. Visitors are permitted to film and make photographs without using a flash bulb and/or a stand.
19.13 . Visitors with rollerskates, scooters, bicycles and/or skateboards are not permitted to enter the inner premises of the Museum.
 
VI. FINAL PROVISIONS
20. The Regulations are applied for all visitors of the Museum.
21. The Museum shall not be held liable for the damage incurred by a visitor or third persons if a visitor violates the current Regulations and/or legal acts of the Republic of Lithuania.
22. The payment for services and issue of a ticket or another document to a visitor in exchange for payment as well as access to the Museum and surrounding territory by any other established means shall be considered a visitor's unconditional consent to respect the provisions contained therein and to comply with them.
23. The Security staff of the Museum shall be entitled to request the visitors that do not follow the present Regulations to leave the premises, to discipline orally or to call the Police in case of infringement of legal provisions. If this is the case, a ticket is not refunded.
24. A visitor shall be fully liable for the damage caused by him/her due to violation of the Regulations. The Museum shall be entitled to seek compensation for damage in accordance with the procedure established by the legal acts of the Republic of Lithuania.
25. Visitors are entitled to make complaints and claims in writing by specifying the related circumstances explicitly and clearly. Such claims and complaints must be dealt with within maximum 10 working days.
26. All disputes that may arise between the Museum and a visitor shall be settled by negotiation between the parties.
27. If the parties fail to settle the dispute amicably, a visitor is entitled to apply to a respective state institution.
28. The Regulations shall be approved, amended, supplemented and/or cancelled by the Order issued by the Director of the Museum.
 
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